Frequently Asked Question
Order
Most orders are delivered between 1 – 5 business days as regard to US & Canada orders and.overseas deliveries can take about 6-15 days depending on the location. Delivery details will be provided in your confirmation email.
Note: It is not possible to change the delivery address once an order is placed. Mazamazza will make a total of 2 attempts to deliver the package before canceling your order. You will be notified before they make the second attempt, so it’s important to remain available to avoid order cancellation.
Once the order has been placed, it is not possible to make changes to the delivery information.
It is important to carefully review and confirm the accuracy of your delivery information, such as your address and phone number, before placing an order on Mazamazza. To make sure that your order is delivered properly, please double-check your delivery information on the checkout page
Click the “My Account” link at the footer or top section of our site to check your orders status. You will also be notified via email when the order is shipped with courier and tracking number.
Click the “My Account” link at the footer or top section of our site to track your order.
Once an order has been shipped it cannot be canceled or modified. However, if you need to change or cancel prior to getting shipped notification we will accommodate your request.
NO, we don’t charge anything extra.
Shipping
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout
We ship throughout the US, Canada and the UK.
Delivery
Our representative will call you before delivery, moreover you will get a tracking number
In case your delivery arrives damaged, reach out to our customer service team through Live Chat with details about the damage. Our customer service representatives will assist you in resolving the issue and, if eligible, arrange for a refund. Remember to promptly inspect your delivery upon arrival and report any damages.
If you are not available to receive your delivery, you have the following options:
• Contact the delivery agent to reschedule the delivery for a more convenient time. (Note that the item can only be kept for a limited time before it is canceled as failed delivery.)
• If you are unable to arrange for an alternative delivery, you can contact our customer service team to request a rescheduling of the delivery selecting “Live Chat”
Mazamazza offers $10 free coupon for customers that bought products above $100
If your delivery has not arrived within the estimated time frame, you can follow these steps:
• Check the ORDER INFORMATION PAGE in your Mazamazza account for any updates on the delivery status.
• Monitor communication sent through push notifications, emails, and the APP INBOX for any updates on the delivery status of your order.
• Contact the delivery agent by using the contact information provided in the email sent to you when your package is “out for delivery”.
• If you are unable to reach the delivery agent, or if the delivery status has not been updated, you can reach out to Mazamazza’s customer service team for assistance via our live chat.
Note: We will work with you to ensure that your delivery arrives as soon as possible, so it is important to reach out to us if you have any concerns or questions regarding the delivery of your order.
Account & Payment
At Mazamazza, the protection of your private information is extremely important to us. That’s why sensitive cardholder data is provided directly to payments services
providers (e.g. Stripe, Paypal, Braintree, Adyen) and is never stored by Mazamazza.
As part of our commitment to maintain the security of all customer information, Mazamazza employs various measures that are designed to comply with applicable portions of the Payment Card Industry Data Security Standard (PCI DSS).
Products
Mazamazza has thousands of sellers and it is normal that same item is sold by multiple sellers. This allows you to choose your preferred seller considering their ratings and offer. When a product is sold by different sellers you will find the alternatives available on the product page.
Any product that is less than 1 year to expire will not be accepted
Yes. Depending on the quantity
Return & Refund
No, unfortunately none of our produce is returnable
A.Original labels/tags have been removed.
B.Product has a broken seal (been tampered with) or unauthorised alterations.
C.Product is received as a set but return is incomplete.
D.Serial numbers are missing.
E.Product is a specialty product, which include:
Mystery boxes, brand boxes, surprise boxes
Virtual goods (e.g. e-vouchers)
Fresh flowers and live plants
Products with clear signs of use.
Perishable goods
Food & Beverages
Hygiene related
Fashion Accessories > Additional Accessories > Masks
Mens clothes > Innerwear & Underwear
Women Clothes > Lingerie & Underwear
Currently, Mazamazza does not offer an exchange option for items. However, you can still return an item and receive a full refund if your return claim is found to be valid.
It will usually take 3-5 working days for any payments refund back to your account.
General Information
You can contact us through our contact page
Keep in mind that you will only be able to leave a review for a product you have purchased on the Mazamazza platform.
To rate and review an item, follow the steps below for your preferred shopping method.
a.Go to your Order History.
b.Navigate to the item you Mazamazza to rate and review.
c.Click the number of stars you’d like to give the product and click Next.
d.Leave comments for the item in the comment boxes.
e.Rate your experience with the Merchant.
f.Upload a photo or video where you’re prompted (optional).
g.Click Done to submit your completed rating/review.
If you want to sell your African Products on Mazamazza website please contact Mazamaza Global Ventures Ltd customer service
No 17 Unity Road Ikeja Lagos Nigeria, Tel. +234 9169365132 / +2349073291603.
Email. info@old.old.mazamazza.com / mazamazzaus@gmail.com